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Job Title :
Advisor of Pharmacy Operations
Job ID :
729310BR
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Pharmacy Operations - Retail
Description :
Job Description
The Advisor role on the Pharmacy Operations In-Store Experience team will be focused on improving the customer and colleague experiences via enhancements and product innovation of our IVR and Phone systems. Ultimately, these enhancements must drive customer service improvement while minimizing call volume for in store colleagues and deliver improved customer adoption of patient care programs to drive script growth.

Specifically, the Advisor will be engaged across all phases of new process development, with particular emphasis on opportunity identification, solution ideation & design, testing, and implementation. The Advisor will lead and contribute to quantitative / qualitative analyses, critical communication development to both field and internal leadership, business case development,and cross-functional project management.

The ideal candidate will balance strong independent leadership and collaboration skills, as well as analytical and communication skills. In addition, the individual must be able to independently interact with and influence a wide range of senior stakeholders and demonstrate a consistent track record of delivering results.


Required Qualifications
3+ years of demonstrated increasing responsibility roles in corporate or related operational / field environments

3+ years of demonstrated organizational skills (e.g. project management experience or managing cross-functional initiatives with demonstrated success)

2+ years of experience assessing and building a business case to identify areas of opportunities for the business and/or

3+ years of related field experience



Preferred Qualifications
2+ years of consulting or related business experience or community pharmacist experience

Experience with change management and training activities

Strong leadership skills and accountability for results

Knowledge of U.S. Healthcare landscape and the pharmacy sector preferred but not required

Experience creating impactful presentations and storyboards working with presentation tools such as Microsoft PowerPoint

Ability to communicate effectively in a manner that is clear, logical, and consistent

Strong verbal and written communication skills

Strong attention to detail as well as strong organizational and prioritization skills


Education
Bachelor’s degree required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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