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Job Title :
Accounts Receivable Specialist - Private Pay
Job ID :
Location :
AZ - Phoenix
Street Address :
444 North 44th St.
Category :
Billing & Collections
Description :
Job Description
As an Accounts Receivable Specialist you will be responsible for monitoring the receivables on patient accounts in a long term care setting.This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Additional responsibilities will include collecting payments, scheduling payments and reviewing resident’s statement of account for accuracy of charges and proper account handling. As part of the Private Pay team you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.

As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team based environment.Our goal is to ensure you are able to provide top tier service and resolution for our patient accounts.

The Accounts Receivable Specialist on the Private Pay team is responsible for:
Supporting long term care residents, responsible parties and facilities.
Verifying and collecting information for account specific billing, insurance and coding.
Updating and documenting customer accounts designated in work campaign.
Verifying accuracy of existing account standing and progress accounts accordingly.
Conducting outbound calls to reconcile account issues and outstanding account balances.
Ensuring compliance through strict adherence to federal and state laws, as well as company policy.
Processing payments and following up on postings.
Participating in corporate campaign strategies to further leadership led initiatives.
Assisting with internal and external requests with exceptional customer service.
Effectively managing independent workflow.
Utilizing effective prioritization and organization skills.
Thinking critically and understanding appropriate points of escalation.
Regularly meeting or exceeding productivity goals as determined by leadership.
Effectively multitasking in a fast paced production environment.
Navigating multiple software programs and windows simultaneously.


Required Qualifications
1+Years of experience in the following:
High volume customer service environment. Usage of Microsoft Office required, specifically Excel/Word/Outlook

Preferred Qualifications
1+ years of experience with the below qualifications: Knowledge of Medicare/Medicaid. Experience in negotiating payment arrangements. Extensive telephonic communication. Receivables or collections experience preferably in a healthcare setting.

High school diploma or GED is required and Bachelor’s degree is preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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