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Job Title :
Account Receivable Supervisor – Credit Balances and Refunds
Job ID :
Location :
PA - Monroeville
Street Address :
105 Mall Blvd
Category :
Billing & Collections
Description :
Job Description
The Credit Balance and Refund Supervisor is responsible for timely credit balance resolution refunds to patients, governmental agencies, and other third party payers.

This responsibility includes:

- Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow.
- Meeting compliance guidelines for timely and accurate refunds/offsets.
- Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results.
- Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals.
- Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed.
- Providing excellent customer service.

Essential Skills:

- Extreme accuracy and attention to detail and data standards
- Excellent communication,organizational, problem solving and interpersonal skills
- Excellent proven interpersonal skills with ability to lead and motivate others
- Ability to work in teams and coordinate work efforts
- Ability to evaluate work and process flow to ensure optimal efficiencies
- Exhibit good judgment in escalating issues to senior management staff
- Excellent organizational and prioritization skills
- Excellent verbal and written communication skills

Required Qualifications
- 1 or more years of Supervisory experience
- 1 or more years of healthcare experience with medical/pharmacy billing and collections

Preferred Qualifications
- 2 or more years of healthcare experience
- 1 or more years working in Microsoft Excel including pivot tables

- High school diploma or GED required. Bachelors degree preferred.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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