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Job Title :
Communications Consultant
Job ID :
Location :
TX - Irving
Street Address :
750 W John Carpenter Fwy Ste 1200
Category :
Customer Service
Description :
Job Description
The Communication Consultant will be responsible for developing, updating, reviewing, reformatting, approving, publishing, analyzing, proofreading, validating, editing and overall management of PBM Ops departmental documentation that includes, but is not limited to, Policies, Procedures, Work Instructions, Job Aids, Reference Tables, Training Curriculum, Talk Tracks and Announcements. The Communications Consultant delivers value adding enhancements and solutions to improve a documents “ease of use.” Includes formatting, hyperlinks to relevant information, content organization, if/then decision tables, etc.

Other duties of the Communication Consultant include:

Ensuring that documentation meets organizational, compliance and quality requirements relative to HIPAA, terminology, disclaimers, and formatting

Effectively leading and collaborating via meetings, Outlook invites, conference calls and Live Meetings with department leaders and subject matter experts to capture requirements and translate processes into work instructions. They will also email meeting agendas, minutes and tracks attendance as appropriate

Discovering unstated needs with effective probing questions, while establishing a network of department and business contacts and resources that can deliver answers and solutions. Identifies impacts to other business areas and work streams and coordinates to ensure cross-functional continuity of information, practices, and procedures

Responding promptly to business partner and team emails, calls and instant messages

Delivering on action items and take-aways with prompt publishing of completed and approved documentation

Developing superior organization skills

Working from a monthly inventory report of all documents to ensure all documentation is reviewed and revised in accordance with our compliance requirements and that all information remains active and available for department users, while ensuring business partners are afforded ample time to review and revise documents prior to expiration

Updating and publishing documents in CareSource and RxSource via Oracle as needed, as well as publishing policies and procedures to the P&P Portal

The standard workweek for this role is Monday-Friday, during the 6am to 6pm range

Required Qualifications
3+ years experience with writing

Preferred Qualifications
Expert knowledge of Microsoft Word

High School diploma or GED required and equivalent work experience. Bachelors degree preferred. Technical writing certification a plus.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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