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Job Title :
Senior Manager Digital OmniChannel
Job ID :
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Description :
Job Description
As Senior Manager within our Omnichannel team, you will focus on helping the Digital Retail team bring best-in-class omni-channel functionality to life and work closely with colleagues across the Retail and Digital organizations to help define the digital road-map in order to address customer needs and support business unit and initiative priorities.

Your scope of responsibilities will include:
Shaping the omnichannel infrastructure and testing customer experiences with a goal of launching winning omnichannel customer facing products.

Define and support deployment of digital, omncihannel solutions that will substantially enhance our customers’ experience across CVS’ digital channels, including its website and mobile apps, by: Helping define product development road-map and documenting business requirements alongside digital product management partners.

Developing product specifications for individual projects and effectively managing intern all processes leading to a successful product deployment.

Partnering with technical, creative and business stakeholders (including, but not limited to the digital, merchandising, marketing, ExtraCare teams ) through the process to ensure timely and accurate product implementations.

Developing and testing new customer experiences that leverage CVS’ unique assets

Continually work to monitor competitive activity and proactively recommend enhancements to ongoing projects, to drive to best-in-class capabilities; work closely with analytics to define success metrics, monitor and optimize the experience.

Support ongoing review and enhancements to the long-term omnichannel strategic road-map, by leveraging customer insights, analysis and key learns from past projects.

Required Qualifications
Bachelor's degree and a minimum of 5+ years of experience in product development, e-commerce/e-business, innovation, and/or health care capacity.

5+ plus years of experience utilizing analytical and quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate up assumptions and recommendations.

5+ years of experience in taking on end-to-end ownership and successfully delivering results in a dynamic and complex environment.

A minimum of 5+ years of experience in a lead, project or program management capacity which includes including managing multiple projects in various phases, and balancing strategic thinking with tactical execution tasks while communicating a sound plan.

Preferred Qualifications
Experience with digital order management system, fulfillment, customer service and reverse logistics.

Customer First mindset with demonstrated ability to understand and act on customer insight data.

Ability to not simply multitask, but to quickly and efficiently delineate the work into high ROI action items while effectively managing and adapting to evolving priorities in a decisive manner.

Strong interpersonal skills and ability to concisely and effectively convey your rationale and needed actions to engage diverse audiences and influence senior executives.

Deep passion for Digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience.

Bachelor’s Degree (Required).
Master’s degree (Preferred).

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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