Job DescriptionCVS Health is offering a great opportunity for Customer Service Representative positions. As a call center customer service representative, you can be part of a Fortune 100 Company and help people on their path to better health. Our CSR positions offer competitive pay and room for advancement. The Customer Service Representative is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time. We are more than customer service phone lines; we are lifelines to our members. Our facility is located at 1003 Bishop St. Ste #704 Honolulu, HI 96813. We are looking for candidates that are flexible to work shifts during hours of operation. Our current hours of operations are 24/7, including all holidays. The Customer Service Representative is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time.Required QualificationsMinimum of 3 years tenured experience in a customer service environment including retail or any high impact customer service role
Strong written, interpersonal, and oral communication skills
Strong customer service skills exhibiting courteous telephone skills.Preferred Qualifications
Healthcare related experience, certifications and/or licensure
Ability to identify process improvementsEducation
Verifiable High School diploma or GED is requiredBusiness Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/