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Job Title :
Senior Digital Product Manager
Job ID :
Location :
RI - Cumberland
Street Address :
1700 Highland Corporate Drive
Category :
Digital|Information Systems
Description :
Job Description
CVS Caremark is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make healthcare more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a Senior Product Manager on our Digital Personalization team, you will focus on customer facing loyalty initiatives within Personalization and work closely with colleagues across the Retail and Digital organizations to help define the digital roadmap to address customer needs and support business unit and initiative priorities. Your scope of responsibilities will include high business value projects that require a strong understanding of mobile app capabilities and insight into the retail customer. With a focus on Personalization and Loyalty, this role will be responsible for developing digital products across mobile app and web.


- Partner with key team members to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance a best-in-class digital experience
- Support the development of Personalization product strategy for annual planning and product roadmap development
- Set direction and create business requirements, identify information needed to make business decisions and work plans to meet business goals
- Drive the scoping and definition process for new digital product concepts including business case, product specifications and prototyping
- Manage the broader relationship with IT and Project Management to ensure the support and staffing for your product pipeline
- Build business case development and quantification of results
- Work with development, UX, retail business teams, legal, marketing, customer service and leadership teams to bring products to market, optimize business opportunities
- Collaborate with project management, technical, creative and business partners to ensure timely and accurate product implementations
- Work with adoption team to develop and execute go-to-market plans
- Conduct and ensure thorough testing of products prior to launch
- Support deployments, including overnight deployments, and production validation needed for projects
- Conduct product and competitive research and analysis

Required Qualifications
- Minimum 5 to 8 years of experience in product development/management within a digital setting.
- Minimum 5+ years of experience with end-to-end digital product ownership and successfully delivering results in a dynamic and complex environment.

Preferred Qualifications
- 3+ years in retail, e-commerce/e-business, and/or innovation preferred.
- 5+ years of quantitative skills with ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.
- Ability to support overnight deployments on a monthly basis or as needed
- Excellent communications and presentation skills
- Creative thinking – generating new ideas and innovative solutions to problems
- Experience with building and deploying digital technologies
- Demonstrated experience leading cross-functional teams
- Meticulous attention to detail
- Technical savvy with a focus on continually improving customer experience
- Proven ability to multitask, effectively manage and adapt to evolving priorities.

Bachelor degree required; Masters preferred.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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