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Job Title :
Senior Digital Consultant
Job ID :
Location :
MA - Boston
Street Address :
116 Huntington Ave
Category :
Information Systems
Description :
Job Description

CVS Caremark is on a bold digital agenda to transform healthcare and empower millions of customers on their path to better health. We arecreating innovative digital solutions that will make health care moreaccessible, more integrated and more reliable for more people. We are lookingfor passionate, driven people who want to join a high energy prescriptionbenefit management (PBM) digital team to make a difference in members’ livesand who want to be a part of digital innovation that aims to reinvent pharmacyand change the face of health care inthis country.

As a Caremark Associate Product Manager, yourresponsibilities will involve working closely with members of the CVS Specialtyand PBM digital and business teams, operations leaders to support the visionand solution plan for a large scale PBM client integration. You will help support the definition of userstories and product definition, user testing and operations for the PBM digitalportal and mobile initiative.

Specific responsibilities include:
- Support documenting user stories with broad group ofcross-Digital, cross-functional, and cross-enterprise teams.
- Document capabilities and user scenarios and journeys foronline and mobile
- Support user acceptance testing of product capabilities
- Support operational business process for establishing SMSprogram
- Assist with, operational readiness and customer supporttraining
- Assist with product engagement to gain successful productadoption
- Monitor customer feedback channels and reports and workwith analytics to produce monthly client reports
- Work collaboratively as part of the Digital team,including in the development of products and support operations

Required Qualifications
- 3 years’ experience in digital product management
- 3 years’ of experience documenting product requirements and/or user stories
- 3 years’ experience in supporting operations

Preferred Qualifications
- Health care industry experience preferred
- Ability to work in deadline driven environment, attention to detail and ability to multi-task
- Demonstrated ability to work cross functionally with engineering, design and project management counterparts to deliver products/services


Bachelor's degree or equivalent experience preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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