Job DescriptionExciting career opportunity as a Call Center Customer Service Supervisor!! The right candidate for this position will act as a coach to Med D Customer Care Representatives as well as evaluate, interview, hire, and manage a staff up to 28. Responsibilities include the monitoring of quality, production results, and problem-solving. This individual will have duties that include assisting in the development of his/her team and their growth - ensuring that colleagues are highly compliant and accurate in each and every member interaction. The flexibility to adjust to various work schedules as dictated by department business needs is required. Required QualificationsCandidate will have the following skills and/or attributes:
•Excellent oral and written communication skills
•Proficient in Microsoft Excel and Word •Strong coaching and facilitation skills
•Strong leadership skills.
•Solid ability to make both routine and difficult decisions in a fast-paced, high-stress environment.
•Strong ability to multi-task and meet deadlines.
•Strong organizational skills.
•Strong team player.
•Flexible and Adaptable
DESIRED: Knowledge of CMS/Centrevue Supervisor. Experience with call center systems (Behavioral Analytics, Avaya, RTA).
Call Center experience. Preferred QualificationsMinimum 3 years prior customer service experience. Minimum 1 year prior supervisory/coaching experience; defined as hiring, delivering corrective action, leading employees. Experience motivating teams in a fast-paced environment. Experience with handling escalations and resolving problems/issues. Computer experience (windows based). EducationHigh School Diploma/GED required.Associate or Bachelor's degree or relevant experience preferred Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/