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Job Title :
Senior Manager of Customer Analytics
Job ID :
Location :
RI - Woonsocket
Street Address :
1026 Park East Dr
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Description :
Job Description
CVS Health is looking for a talented and agile leader to enhance our understanding of the consumer as well as the effectiveness of marketing on our business.

The Senior Manager of Customer Analytics will join a team that enhances the corporate understanding of the CVS Pharmacy ® retail customer and measures marketing initiatives across the retail front store, pharmacy and clinic. This newly created role will be responsible for leading a small team of analysts in understanding customer behavior, including valuation, segmentation and retention. The ideal candidate will have an advanced analytics background with experience in retail or healthcare.


Lead and develop a team of 2 – 3 analysts in supporting the organization’s understanding of the retail customer Partner with business stakeholders to evaluate business questions and propose analytical solutions that provide actionable insights on customer behavior and/or marketing efficacy Recommend and execute analytic solutions that enable a more complete understanding of customer retention, adherence and value Develop consistent approaches to evaluating customer behavior over time in a changing environment Create and deliver impactful presentations for mid-level and senior-level audiences Oversee the development of reporting that enables enhanced decision making by internal teams.


Required Qualifications
Bachelor’s degree in Analytics, Mathematics, Statistics, Economics, Computer Science or related field 5+ years working in analytics with a track record of delivering insights and business impact Experience with advanced analytic techniques, such as marketing mix, predictive modeling, multivariate regression analysis and ROI measurement Expertise using data analysis and visualization tools such as SAS, SPSS, R, Python, SQL, and Tableau Excellent analytical and problem solving skills Strong oral and written communication skills Ability to handle multiple, complex projects in a deadline-driven environment High levels of self-motivation and attention to detail.

Preferred Qualifications
Advanced degree in Data Science or Analytics field is preferred Experience managing others is preferred

Bachelor's degree in Analytics, Mathematics, Statistics, Economics, Computer Science or related field; Advanced degree in Data Science or Analytics field is preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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