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Job Title :
Customer Care Supervisor
Job ID :
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Call Center|Customer Service|Management
Description :
Job Description
The Customer Care Supervisor provides daily leadership, management and guidance to the licensed Call Center staff on the Care One on One program. As a Customer Care Supervisor you will be responsible for ensuring supervisor service for our customers and retail partners by providing information, coaching and feedback to agents.

Responsibilities include:

Supporting Call Center service level standards by holding agents accountable for results as well as flawless execution of inbound/outbound calling programs and associated performance metrics.

Creating and supporting a culture of inclusion and diversity.

Ensuring all actions are in alignment with CVS policies and procedures, as well as federal and state regulatory requirements

Required Qualifications
2+ years of working experience in a role leading, coaching and developing teams is required.
1+ years of working experience including strong proficiency with Microsoft
Excel and Word, including knowledge of Access and Power Point.
Pharmacy state license needs to be obtained before starting role.

Preferred Qualifications
Bilingual English/Spanish
Experience in use of call center technologies/applications.
Experience working in a call center environment is highly preferred.
Retail pharmacy experience is preferred.
The ability to lead diverse work groups in a highly professional and specialized work environment.
Must be able to communicate effectively with all levels and prepare effective written documents.
Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success.
Ability to assess talent, manage people and motivate others.
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Ability to work in a structured, fast paced call center environment.
Analytical skills.
Ability to manage multiple people and priorities simultaneously.

Verifiable High School diploma or GED is required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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