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Job Title :
Telecommunications- Analyst
Job ID :
Location :
AZ - Scottsdale, IL - Buffalo Grove, RI - Woonsocket
Street Address :
9501 E Shea Blvd
Category :
Information Systems
Description :
Job Description
Join Fortune 7 CVS Health as a Cisco UCCE Telecommunications Analyst. The Telecommunications, Analyst will be part of a team of engineers responsible for building, configuring, implementing and testing complex Avaya and Cisco UC and UCCE telephony solutions across the CVS Health enterprise. The Telecommunications, analyst will be responsible for building strong partnerships across various teams including plan, build and run organization.

The ideal candidate must be customer focused and possess strong interpersonal skills, demonstrate the ability to drive results, have excellent follow-up ability and must be organized. You will lead but also must have the capability work independently and have experience working with Cisco UC, UCCE telephony and Avaya PBXs and related components such as CM, AES, SBC, SM, ACD queues, voice-mail and other programs.

Required Qualifications
-Minimum of 1 year of experience with Cisco UC or UCCE and Avaya PBXs, telephone technology and application, previous training in Avaya IP telephony, ACD, hardware and software.

-Minimum of 1 year of either UCCE, CUCM, CUC, and Gateways

-Knowledge of Microsoft office, Visio products.

-Minimum of 1 year experience of cross-connect cabling for phone installation, switch, and knowledge of carrier services and interfaces.

-Minimum of 1 year working in a 24x7 environment, and in a role requiring weekends and late hours if required.

-Minimum of 1 year experience working as a liaison with plan and run teams, business partners and vendors for projects and initiatives.

Preferred Qualifications
-Cisco UC & UCCE, Avaya Integrated Management, Avaya Aura Contact Center, Avaya ICR, Avaya IP Telephone, and advanced vector knowledge, and IP design and maintenance.

-Technical proficiency in Avaya Centre Vu Call Management Systems, network call routing, ICM, and IVR is a plus.

-Must demonstrate strong written and oral interpersonal skills, organizational skills, and be able to think outside the box.

-Must be able to travel up to 20%

Verifiable High School diploma or GED is required with equivalent work experience .

Bachelor’s Degree in Computer Science or a related field highly preferred.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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