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Job Title :
Director, Retail Pharmacy Pick-Up Innovation
Job ID :
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Description :
Job Description
CVS is a leading healthcare company in the US and fills over 1B prescriptions annually through our 9600+ retail pharmacy locations. As a customer-centered organization we are seeking a leader to evolve our In store experience, in alignment with our purpose, to contribute to holistic business growth across retail. The person selected for this role must have the capability to grow into leadership positions within Pharmacy Operations Role and beyond to continue to fuel a strong talent pipeline.

A primary objective will be to partner cross-functionally with Sr Leaders in IT, Field Management, Digital, Patient Safety and others to define, develop and execute the in store experience strategy specific to Pharmacy Pick Up. This leader will have direct responsibility for improving the customer experience at pick up as well as streamlining processes to deliver efficiency savings. This leader will create and lead a POS governance process to ensure constant improvement of the in store experience as well as maximize value of our POS functionality for the enterprise.

This leader will also have direct financial accountability for reducing waiting bin loss through process innovation and technology and will be responsible for vendor management of key programs, such as FlaroRx and water quality.

In addition, this leader will be responsible for improving the execution of our patient counseling programs to ensure compliance with state and federal regulations, as well as drive primary medication adherence to improve health outcomes and reduce overall healthcare costs.

Required Qualifications
5+ Years retail experience
3+ Years of demonstrated organizational skills (e.g. project management experience or managing cross team/department initiatives with demonstrated success)
3+ Years experience leading a team
2+ Years experience in process innovation or product design

Preferred Qualifications
Retail pharmacy experience preferred

Bachelor's degree

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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