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Job Title :
ConsultantResource Planning
Job ID :
Location :
PA - Monroeville
Street Address :
105 Mall Blvd
Category :
Description :
Job Description
As a Resource Planning
Consultant, you will be supporting a variety of Workforce Management functions
for Specialty Operations to ensure appropriate staffing by department.
Additionally, the Resource Planning Consultant will include creating and
maintaining reports/data, Verint WFM, and leading workflow calls with various
locations. This role allows you to promote a positive work environment, perform
as a team member, and initiate suggestions to continually improve process and
protocols related to workforce management for Specialty.

Additional responsibilities of the Resource Planning Consultant include:
· Scheduling in Verint WFM for multiple locations
· Assisting with forecasting, scheduling, and managing all activities within multi skill/multi-site environment
· Assisting in determining appropriate staffing levels and adjustment recommendations in order to meet budgets
· Analyzing workflow data, create and implement recommendations to improve contact center quality, efficiencies, and effectiveness and assure
service levels and customer satisfaction goals are met
· Intraday and real time monitoring of production and schedules
· Researching and support various Workforce Management duties and reports as needed

Required Qualifications
2+ years of experience with statistics and workforce management
2+ years of experience with Verint, IEX or other scheduling software
2+ years of experience with Microsoft Office

Preferred Qualifications
· Excellent communication, organization, leadership and customer serviceskills
· Must be self-motivated with a strong, positive, confident attitude
· Ability to remain calm and courteous in periods of stress
· Excellent problem solving and analytical ability Must be able to work within a team environment
· Ability to learn new software or methods of communicating metrics and performance
· Ability to think of new ways to analyze or report on workforce performance improvement
· Ability to handle multiple tasks with competing priorities
· Knowledge of other software systems and development a plus
· Ability to obtain, review, analyze and compile information from multiple data sources
· 2+ years of experience with workforce management

· Verifiable GED or High School Diploma required

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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