Job DescriptionThe Senior Client Service Analyst will be responsible for facilitating, defining and documenting business requirements for strategic client operations projects. The Senior Analyst will also be responsible for managing the project from conception to implementation, and ensuring that all impacted areas are represented in the project process, including training if required.
The projects will be geared toward benefit testing and creating operational efficiencies in the benefit set-up. The skill set will require the ability to design and implement project enhancements as well as support of other operational needs. The Senior Analyst will be directly responsible for working with the information services department as key sign-off for all phases of application development. They will be responsible for project concept, requirement sign-off, design sign-off,user acceptance testing, implementation and roll-out of new functionality. Required Qualifications- 3+ years of experience leading projects and cross functional teams in an automated production environment - 2+ years of experience with the Microsoft Office Suites Preferred Qualifications- Progressive experience culminating in a leadership role in a health care benefits services industry or a similar industry - Well-developed management, written & oral communication, and presentation skills - Advanced business management skills including: operations, forecasting finance, accounting, resource/materials management, distribution, QA/QC, statistical analysis, and reporting. - Demonstrated skills planning, executing, and managing complex initiatives and functions. - Ability to identify processes, functions, and procedures requiring improvement, then develop and execute appropriate solutions. - RXClaims Experience - Ability to successfully balance deadlines, projects, and day to day responsibilities - Strong Leadership Competencies in the areas of Inspiring Trust, Open Communication, People Development, Strategic Focus. Ability to attract highly skilled people, develop and build a high performance culture. - Experience in healthcare / PBM - Certified Business Analyst is strongly preferred; equivalent demonstrated business analysis experience - Extensive experience with the System Design Life Cycle (SDLC). - Superior root cause analysis skills, including corrective action planning and ability to provide documentation to support analysis. - Technical Writing Experience - QA ExperienceEducationVerifiable High School diploma or GED is required.
Bachelor’s degree in a technical or health care related field is preferred. Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
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For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/