Shift Supervisor Trainee

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Req. ID: STR005
Business Area: CVS Health
Location: Nationwide,US
Job Category:Hourly Retail; Store Manager
Clinical Licensure Required:N/A
Job Type: Full-Time or Part-Time

Position Summary:

To carry out all opening and closing procedures in the absence of management.

Required Qualifications

Must be at least 16 years of age
Ability to perform the following tasks:

  • Work effectively with store management and store crews
  • Supervise the store’s crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews

Customer Service
  • Greet customers using the eye’s, hi’s and help at all times and assist with their questions, problems and complaints
  • Handle all customer relations issues (accidents) in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
    • Price merchandise and stock shelves
    • Execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise
    • Execute the display and maintenance of off-shelf merchandise

    • Control use of register keys, securing door keys, and safe combinations
    • Control use of employee discount card for register management functions
    • Execute locking of safe and setting of alarms when closing the store
    • Complete random cash verifications, electronic journal tape checks
    • Conduct employee bag checks
    • Identify and react to shoplifters and apprehend to secure company assets
    • Maintain and react to EAS program
    • Monitor and react to signs of internal theft

  • Open/close store
    • Operate a cash register - including cash, check and charge transactions, bagging merchandise
    • Deliver deposits to and secure change from the bank and balance imprest fund
    • Execute the daily cash report (DCR)
    • Load and unload deliveries - lift 35 pound trays/cases to a height of 4 feet, move trays/cases from one location to another
    • Execute a walk through of the store and establish a priority list
    • Ensure compliance with all company policies and procedures (such as cash management) and federal and state laws
    • Check in merchandise: verify billing, document errors
    • Order regular merchandise, maintaining accurate inventory levels (using order guides when appropriate) through the use of the Telxon machine
    • Prepare and distribute reports and records: customer cash discrepancy, accident reports

  • Execute store maintenance: vacuum, face/dust, sweep (back room, store exterior), clean windows, trash removal, clean rest rooms
    Human Resources
    • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
    • Maintain a work place free from discrimination and harassment
    • Train, develop and evaluate hourly non-exempt employees
    • Execute completion of price changes: document counts, utilize price gun
    • Work overstock, weekly using Telxon enhancements
    • Execute the display and maintenance of greeting cards
    • Pay vendors following vendor pay out policy
    • Maintenance/organization of office and back room
    • Execute management bulletins/action sheets

    Preferred Qualifications

    • Previous retail experience is preferred


    • High school diploma or equivalent preferred

    Business Overview

    CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.

    As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

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