Job DescriptionAs an OTCHS Call Center Agent, you will handle incoming calls, process member orders, track orders, properly document member file. Offline work will include data entry, back orders and outbound calls as needed. As a Call Center Agent you are responsible for ensuring superior service for our members and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will also create and support a culture of inclusion and diversity, ensuring all actions is in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements. Required Qualifications1+ years of working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point. Preferred QualificationsStrong customer service skills.
Experience in use of call center
Experience working in a call center environment is highly preferred.
Must be able to communicate effectively with all levels and prepare effective
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Ability to work in a structured, fast paced call center environment.
Ability to work well with
EducationVerifiable High School diploma or GED is required Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/