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Job Title :
Client Services Executive Advisor - Quality
Job ID :
740284BR
Location :
TX - Irving
Street Address :
750 W John Carpenter Fwy Ste 1200
Category :
Information Systems|Management
Description :
Job Description
The Executive Advisor, Enterprise Quality Management will be responsible as the Single Point of Contact for the overall Quality throughout Client Implementations, ensuring Client Experience and Member Experience meet or exceed their expectations. Present overall Quality Management Strategy to Key Stakeholders both externally and internally, including executive level presentations both externally and internally. Work closely with Client Implementations and various Business Areas (Workstreams) to define, manage, and deliver enterprise-wide QA processes, enterprise test strategies, and quality controls across the PBM testing portfolio. Primary responsibilities include working with the client to understand their Quality goals in order to ensure CVS delivers to those goals.

This includes:


Indirectly managing and oversight of quality reviews and compliance to required quality standards.

Working with TCOE – Test, QA & RM resources to ensure schedule, quality, and delivery are above expectations

Working with various Enterprise Teams, including Business and IT areas, to develop, implement, and maintain QA standards and reviews to monitor quality of delivery

Working with TCOE and various Enterprise Teams to Define & standardize Test Strategy for PBM Implementations, develop End to End Test strategies, and develop Test Methodologies for Functional/ Unit Testing

Ensuring Test Metrics & Measurements are maintained and reported to bother internally and externally to the client

Ensuring all Quality Gates are successfully completed

Completing EQM Executive Status reports,distribute, and present both internally and externally


Successful candidates will demonstrate the following:



* Powerful Communication:
The ability to communicate effectively and succinctly with a diverse range
of constituents, both verbally and on paper, and with all levels of an
organization.

* Team Leadership: A highly developed ability to manage, develop, and
mentor more junior team members to successfully evaluate complex
business opportunities

* Initiative: Ability to think creatively and manage and deliver and break
down barriers with limited guidance and coaching and to proactively
develop and present potential solutions

* Influence: The ability to foster effective working relations with
and persuade diverse business leaders based on fact and reason with an
emphasis on achieving tangible results


Required Qualifications
7+ years of progressive experience in Management and Quality Assurance

Willingness to travel up to 25% as needed for presentations, project collaboration and client meetings

Working knowledge of Microsoft Office applications including Word, Excel, Power Point and Access.


Preferred Qualifications
PBM experience is desired. Experience with Salesforce.com, Visio, and MS Project also a plus


Education
Bachelors Degree is required. Masters Degree is preferred. Project Management Professional (PMP) Certification is preferred


Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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