Job DescriptionThe MTM Product Client Support Advisor will be responsible for working with and managing a group of CVS Caremark clients who utilize the CVS Caremark MTM program. The Advisor will oversee the success of each client, promote business growth to new clients and serve as the subject matter expert in MTM. The MTM Product Client Support position will be the primary point of contact for account teams whose clients participate in the CVS Caremark MTM program. The MTM Product Client Support position will work cross-functionally across internal and external teams including vendors, Operations, Technical, Marketing, Clinical, Finance, Legal, Compliance, Regulatory, Analytics, Client Audit, Sales in order to serve client needs.
Key responsibilities include:
• Work closely with internal teams to monitor and oversee client’s MTM program,
• Represent the MTM Product team professionally by managing and developing positive business relationships with account teams and clients,
• Lead and direct client meetings,
• Prepare and present MTM status updates and strategic roadmap presentations to internal and external groups
• Develop, monitor, enforce and communicate project timelines to clients and internal teams
• Track and report individual client progress and provide updates to senior leadership
• Collaborate with various business partners across the organization to help identify areas for growth for existing and new clients
As part of the Product Management team, the Advisor will drive strategic business decisions, help define the product scope for the MTM Program, serve as business lead for IT and program development projects and effectively communicate with all business partners. In this role, the candidate will also be a liaison between MTM vendor(s), operations teams, account teams and various business units in order to create and execute specific strategies. They will also own specific product development efforts and coordinate various enterprise MTM related initiatives.
Required QualificationsRequired Qualifications
*5+ years of relevant work experience required, preferably in clinical settings with a proven track record in developing or improving products or business lines through a methodical development process.
*3 years of experience in one or more of the following areas: Retail Pharmacy, Hospital/Institutional Pharmacy, Consultant Pharmacy, Product Development, Product Management, Project Management, Business Analysis
*2+ years using MS Word, Excel, and Outlook, with experience creating and updating Excel spreadsheets
*Understanding of Medicare Part D plan requirements and Star Measures High level of independent judgment and initiative required
*Superior analytical skills and problem solving skills
*Excellent written and verbal communication skills that are succinct and clear
*Ability to develop and deliver presentations to internal and external audiences
*Ability to manage multiple projects simultaneously, and to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
*Must be results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals.
*Demonstrated team player, able to develop cross functional relationships and communicate effectively with all levels of the organization
Preferred QualificationsPreferred Qualifications *Experience with Medicare and Medicaid program principles and HEDIS Measures EducationBachelor's degree. Will consider a combination of education and work experience.. *Master of Business Administration (MBA) a plus Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/