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Job Title :
Creative Resource Manager
Job ID :
Location :
MA - Boston, RI - Woonsocket
Street Address :
116 Huntington Ave
Category :
Description :
Job Description
At CVS Health, millions of times a day, we are helping people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions. Because we are present in so many moments, big and small, we have an active role in shaping the future of health care.

This role is a new role within Marketing Operations and will be driving the creation of a Resource Management function. This individual will serve as the sole Resource Manager and will be responsible for developing an optimal approach to successfully manage allocation of shared resources within the Enterprise Marketing organization, initially focused on our Internal Creative Agency resources. This individual will act as a liaison between the Portfolio & Delivery Management and Internal Creative Agency teams to ensure that resources are staffed to successfully execute upon portfolio demands.

Primary Duties and Responsibilities:

Lead the creation of this function by: Establishing a Resource Management methodology to track and monitor resources throughout project lifecycles
Developing metrics and reporting that will be used to support on-going resource allocation tracking and identify resource allocation risks
Defining key meetings and support forums required to maintain appropriate resource allocations across an ever-changing portfolio
Determining a process to quickly identify and account for new hires and contractors
Educating the Enterprise Marketing organization on the role of this function in driving efficiency and workload balancing
Executing in the “day to day” by: Developing initial yearly resource plans based on yearly Marketing planning
Maintaining knowledge of current and upcoming projects as they relate to resourcing
Providing consultative guidance to Portfolio & Delivery Managers when developing timelines and resource approach
Leading periodic resource meetings with Portfolio & Delivery Managers and Internal Creative Agency managers to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigations where needed
Working with Internal Creative Agency management to gain an understanding of resource capabilities so that optimal allocation recommendations can occur Analyzing and evaluating resource capacity vs. resource demand
Assigning and maintaining allocated resources in decided upon system of record Identifying potential instances of over/under utilization and working with business partners to address and solve those issues
Proactively identifying future resource allocation “pinch” points and developing strategies to mitigate risks
Escalating non-resolvable issues and risks to Marketing Operations management as required
Reviewing work requirements and develop recommendations for adjustments to staffing models
Continually reviewing processes and optimizing where needed

Required Qualifications
5 or more years of resource management experience; ideally in a creative agency or marketing function
Understands marketing workflow and creative skill sets
Highly analytical with keen attention to detail
Strategic thinker and creative problem solver always looking for most optimal solution
Good planner; capability to “look around the corner” when forecasting needs
Calm and comfortable in ever-changing environment
Excellent listener
Strong work ethic and ability to work well in a team environment
Strong relationship builder and enhanced capability to impact and influence at various levels of the organization
Impactful and persuasive communicator, both written and orally
Results driven with an ability to effectively multi-task in a fast-paced environment Focused on professional development and improvement
Advanced proficiency with Microsoft Office Working knowledge of resource management/project management tools

Preferred Qualifications
2+ years of project/portfolio management experience

Bachelor's degree required
Master's degree preferred

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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