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Job Title :
Senior Product Manager - Digital Innovation Lab
Job ID :
Location :
MA - Boston
Street Address :
116 Huntington Ave
Category :
Digital|Management|Product Management
Description :
Job Description
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

CVS Health has established the Digital Innovation Lab to foster research, testing, and incubating of concepts and processes for all segments of the organization. By bringing together a multi-disciplinary team of business, user experience and technology talent, the Lab focuses on leveraging technology to deliver customer experiences and new service options to help our customers live healthier lives, stay adherent to their medications and more easily manage prescriptions. To accomplish these goals the Lab has established new processes and frameworks to help fast track the realization of these new innovations both digitally and in our stores.

The Sr. Product Manager will lead a team of Product Managers who focus on driving a culture of innovation and bold thinking through rapid test and learn experimentation, while also delivering value for customers and business by managing the product development process to bring new products to market. Collaborating with external and internal stakeholders, aligning with leadership, and managing project scope and timelines are key for this role. This role will lead team for ideation and requirements sessions, market and vendor research, and prototyping to testing with an eye towards encouraging speed to market in a dynamic and ever changing environment. Working and coordinating with business, creative and technology teams on multiple projects in various stages – ideation, research, feasibility, requirements, development, testing and promoting adoption.

• Engage, inspire and deliver on key portfolio initiatives and capabilities/enablers
• Oversee business and functional product requirements
• Help define user journeys and user experiences
• Engage with IT teams in an iterative manner to continually develop, test and refine a prototype
• Manage multiple projects and communicate status updates to leaders and stakeholders
• Collaborate with a wide range of external and internal stakeholders to execute and deliver new products to market
• Conduct qualitative and quantitative research on new technology capabilities and enablers including: market and vendor analyses, potential use cases and business value, technical feasibility and potential solutions, cost and timeline to implement etc.
• Summarize key research findings or project updates and present to leadership and stakeholders

Required Qualifications
  • Bachelor's Degree and a minimum of 5+ years of experience in product development/management within a digital setting.
  • At least 5+ years of experience taking on end-to-end product ownership and successfully delivering results in a dynamic and complex environment.
  • 5+ years of quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.
  • A minimum of 2+ years of experience leading and managing teams.

Preferred Qualifications
  • Experience with both Agile and Lean development methodologies.
  • Strong analytical and quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate up assumptions and recommendations.
  • Customer First mindset with demonstrated ability to understand and act on customer insight; generate new product and service offerings ideas based on customer data and insights.
  • Ability to not simply multitask, but to quickly and efficiently delineate the work into high ROI action items while effectively managing and adapting to evolving priorities in a decisive manner.
  • Strong interpersonal skills and ability to concisely and effectively convey your rationale and needed actions to engage diverse audiences and influence senior executives.
  • Track record in taking on end-to-end ownership and successfully delivering results.
  • Strategic approach to problem resolution as well as the ability to develop and communicate a sound plan.
  • Deep passion for Digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience.

  • Bachelors Degree (Required)
  • Master's Degree (Preferred)

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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