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Job Title :
Production Support Delivery Senior Analyst- Specialty
Job ID :
Location :
IL - Buffalo Grove
Street Address :
2100 E. Lake Cook Rd.
Category :
Information Systems
Description :
Job Description
As a Senior Analyst, you will be responsible to support and maintain Specialty applications critical to the operation of CVS Health. Senior Analyst will be responsible for resolving production issues within the SLA and ensure continuity to business operations. The candidate must have a sharp focus on platform stability, quality of service, continuous improvement and risk mitigation. The role involves troubleshooting system issues creatively and driving to actionable root causes.

Your responsibilities will include:

∙ You will ensure application availability and resolving reported incidents with SLAs.

∙ You will be responsible for performing IT incident response, triage and root-cause analysis, while participating in a 24/7 on-call rotation support, as needed, during off-hours.

∙ You will offer resolution to application problems using your domain expertise.

∙ Addressing live production issues, identifying application data issues and documenting the root cause for resolutions.

Required Qualifications
∙ 3+ years of experience with C# .NET/ Visual Studio, WCF/Web Services, SQLServer

Preferred Qualifications
∙ 3+ years of Service Delivery support or programming using windows based technologies
∙ 3+ years of experience with BizTalk, EDI Transactions, Windows Server - Experience with high-volume scalable environments.
∙ Experience in Healthcare Industry or PBM (Pharmacy Benefit Management) and/or Specialty background.
∙ Good communication skills are required to facilitate effective partnering with both technical and business audiences.

Bachelor's degree in Computer Science or equivalent work experience required, one additional year of experience is required for each year of college not attained.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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