Job Description This job will support analytics for all Day to Day Business Support scorecards, making connections between trends identified in the data, and how we can gain insights from those trends to make well-informed business decisions.
The person selected for this job will have a passion for crunching numbers and data-mining. You will work closely and collaboratively with Customer Support Center departments as well as Store and Field Management on the development of programs, along with their roll-out strategies and support. The responsibilities include, but are not limited to:
· Develop and innovate Store workflow and Customer Service Programs
· Streamline and automate manual processes that support Day to Day business functions
· Analyze data points that are collected through various Day to Day operations, including vendor audits
· Coordinate work across various departments, formulating proposals, plans and presentations
· Manage roll-outs while also evaluating and measuring the effect/impact upon the target audience
· Support the day-to-day business needs and resolution of issues (problem resolution)
· Capacity to travel periodically to Stores throughout the company to gather operational input and to gauge success of programs Required Qualifications2+ years in data analysis and insights, preferably in a retail setting Fluency in Excel (vlookups/item match/pivot tables), preferred experience in Tableau or SQL
Preferred Qualifications · 2+ years in management experience, preferably in a retail setting
· Capacity to travel periodically to Stores throughout the company to gather operational input and to gauge success of programs
·Strong program management, interpersonal and communication skills, including the ability to interact and influence at all levels of the organization (Senior Management, Field Management, Customer Support Center personnel)
·Proven high performer, demonstrated by consistently high performance reviews, strong Store performance and exceptional customer service management
·Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment
·Proven ability to work independently and to recognize and resolve issues
·Self-starter and team player with the ability to act as an advocate on behalf of Stores and Field Management
Verifiable High School diploma or GED is required.Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/