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Job Title :
Digital Product Manager - Omnichannel Fulfilment
Job ID :
Location :
RI - Cumberland
Street Address :
1700 Highland Corporate Drive
Category :
Digital|Product Management
Description :
Job Description
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are hiring a talented Digital Product management professional that will have an opportunity to own our Omni-Channel Fulfillment Products. We are creating innovative digital solutions that will make health care more accessible. Along with a more integrated and more reliable system for more people, online and in our stores. We are looking for passionate, driven people who want to join a growing, high energy team that strives to continue to make a positive difference in our customers’ lives. These same colleagues appreciate the opportunity that they have to contribute to this digital innovation from the start. We aim to reinvent what a pharmacy and a health care company can be. Are you interested in being a part of this?

As the Product Manager for our Omnichannel Fulfillment group, you will play a vital role on a team accountable for creating and implementing differentiated digital strategies, pilots, and offerings to best position our enterprise. You will working closely with members of the entire Digital organization and with business, operations, and IT leaders from across the organization. You will focus on executing the plan that will bring the vision for the Omni-Channel fulfillment to life, and thereby helping our customers live healthier lives.

To be successful in this role, you will need to leverage your ability to work within an agile product delivery model and drive the scoping for new digital product concepts. This includes your development of business cases and supporting metrics, the customer journey experience and prototype, business requirements and product specifications alongside the following digital product management partners: creative, technical and business stakeholders.

Champion the customer’s viewpoints by capturing and analyzing feedback from multiple touch points to optimize and ensure a superior customer experience and provide these invaluable insights into our product road-map and to continually maintain, optimize and refine product features and positioning.

Work diligently with appropriate partners to develop strategic delivery solutions across all appropriate digital channels.

Ensure appropriate product testing and oversee user acceptance testing and support go-to-market planning in order to gain successful customer engagement and product adoption.

Working alongside analytical team partners, ensure that our success measurement plan is executed and outcomes are communicated to the various constituents.

Required Qualifications
- Bachelor's Degree and a minimum of 3 or more years in a product development / management role within a corporate digital setting that requires one to multi-task.

- At least 3 years tackling end-to-end product ownership and successfully delivering results in a dynamic environment with complex order management and fulfillment systems.

- 3 plus years of quantitative skills with the ability to link digital product design and features to strategic objectives while you use hard data and metrics to substantiate assumptions and recommendations to influence senior partners.

- 2+ years of experience developing products in an agile environment.

Preferred Qualifications
- Master’s Degree

- IBM Sterling Order Management System.

- Bachelor degree (Required), preferably in Engineering, Business, Economics or similar.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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