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Job Title :
Digital Product Manager – Omnichannel Fulfillment
Job ID :
Location :
RI - Woonsocket
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Category :
Information Systems
Description :
Job Description
Have you heard that CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health? We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven Digital Product Manager Professionals who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As the Product Manager of Omnichannel Fulfillment, you will play a vital role on a team accountable for crafting and implementing differentiated digital strategies, pilots, and offerings to best position the enterprise. You will collaborate with members of the entire Digital organization and with business, operations, and IT leaders from across the organization, you'll also focus on executing the plan to make CVS more convenient for our customers with easy, fast pickup and delivery options.

The Digital Product Manager develops digital products, defines requirements and manages digital product features for CVS Health's Omnichannel digital tools, delivers to market and supports the market readiness and adoption strategies.

Responsibilities Include:

Ability to work within an agile product delivery model and drive the scoping for new digital product concepts including development of business case and supporting metrics, customer experience and prototype, business requirements and product specifications alongside the following digital product management partners: creative, technical and business stakeholders.

Champion the customer’s viewpoints by gathering and analyzing feedback from multiple touch points in to optimize and ensure a superior customer experience and provide these invaluable insights into our product road-map and to continually maintain, optimize and refine product features and positioning.

Driving the end-to-end user experience and overall customer satisfaction by defining and maintaining a product road-map that includes business case, clear objectives and KPIs, monitoring across the digital and physical aspects of the experience

Work with appropriate partners to extend pharmacy solutions across all appropriate digital channels, including customer insight, UX, Logistics, store systems, call center, legal, store and Rx operations, Mobile App and Mobile Web.

Ensure appropriate product testing and oversee user acceptance testing and support go-to-market planning in order to gain successful customer engagement and product adoption.

Working alongside analytical team partners, ensure success measurement and continuous monitoring and alerting plans are executed and outcomes are communicated to the various constituents.

Required Qualifications
- Bachelor's Degree and a minimum of 5+ years of experience in a product development/management role within a digital setting.

- A minimum of 5+ years of experience taking on end-to-end product ownership and successfully delivering results in a dynamic and complex environment.

- 5+ years of quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations.

Preferred Qualifications
- Experience in an eCommerce or omnichannel fulfillment role (Highly Preferred)
- Demonstrated ability to work cross-functionally with engineering, design, and project management counterparts to deliver products/services.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Ability to be decisive in ambiguous situations.

- Bachelor Degree (Required)

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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