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Job Title :
Member Services Representative
Job ID :
Location :
AZ - Phoenix
Street Address :
4121 East Cotton Center Blvd
Category :
Call Center|Customer Service
Description :
Job Description
Works with participants, prescriber's and/or internal personnel relative to customer service concerns, request and/or placing orders via telephone, email and fax. Responsible for answering request in a timely manner as wells as proper detailed keeping of all records regarding any participant/prescriber interaction. Ability to work in a fast paced call center work environment, problem solving and troubleshooting skills. Ability to work under strict turn-around-times.

Required Qualifications
1. Responsive, reliable, and able to express assurance/confidence 2. Ability to express empathy and professionalism 3. PC skills in Windows-based applications 4. Advanced verbal/written communication skills 5. Team-oriented, customer service focused, and able to identify process improvements 6. Pharmacy Tech in training certification is required 7. High School Diploma (or equivalent) required. Post High School or specialized training is desired. AA (field: Pharmacy Tech) is desired. College BA Degree Field, Management, Communication 8. The position may require working an occasional Saturday and or Sunday shift 9. There may be the possibility of working remotely and this will require a secure room free from noise and distractions, with a closing door and ergonomic-friendly work area (e.g., desk, chair). Will also require the ability to work independently, with minimal direct supervision, trouble-shoot minor system issues and effectively use Office Communicator, email, chat and other social media. Working remotely will require an internet connection and phone line.

Preferred Qualifications
Customer services experience and prior PBM experience a plus.

High School Diploma or equivalent (GED) required; additional education and/or relevant training preferred.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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