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Job Title :
Senior Consultant - Pharmacy Operations
Job ID :
Location :
RI - Woonsocket
Street Address :
1 CVS Drive
Category :
Analytics|Product Management|Strategy
Description :
Job Description
The Pharmacy Operations Sr Consultant is an ambassador and subject matter expert for retail pharmacy and field operations. This person will represent key Pharmacy Operations interests with departments, support store and field colleagues, as well as develop and enhance programs. This role will collaborate with members of many teams to lend operational expertise within and outside of Pharmacy Operations.

This person will be heavily involved in maintaining excellent day-to-day support, problem resolution and ownership of numerous projects. Critical thinking, impacting, and influencing skills will be needed to uphold the highest standards in these areas. A deep understanding of the business is required to deliver timely resolution or processes to remove operational barriers for stores and field.

This person will be responsible for the management of his/her own individual projects to drive excellence. In addition, they will develop and implement enhancements of their programs, to improve execution and remove barriers for field and pharmacy teams. Candidate will need strong problem solving and analytical skills to assess data, identify trends, and develop meaningful operational output.

The primary objectives of this team are three-fold: First, to support store and field teams day to day with the tools, resources and management framework necessary to drive growth and provide value. Second, is to drive speed and innovation in an ever-evolving pharmacy landscape through improved system functionality and processes. Third, is to act as a liaison between the stores and field and the corporate office, linking our company vision and focus on service. This role will help to manage day to day activities that will each have a profound impact on the current state, future direction and performance of the company overall. More specifically, this individual’s responsibility will include, but is not limited to, the following.

·This position will support the operational needs of RxConnect (pharmacy dispensing system) and peripheral platforms.

·This role will be responsible for the reporting associated with myStore Health, our Pharmacy Management Operating System. Successful candidate is expected to evaluate information and data related to Store and Field activity within this system.

·This role will also be involved in the development/enhancement of operational programs.

In addition, this position is expected to use logic and analytical skills to plan, develop and generate accurate reports for review by a variety of teams: Rx Operations, Legal, Regulatory, Risk Management, etc. A successful candidate will evaluate data to draw conclusions, identify cause and effect relationships, to challenge strategic assumptions and to provide insight for decision-making. This position requires acquiring a solid understanding of various systems and data repositories, data mining, measuring, tracking, drawing conclusions, recommending potential opportunities for performance improvement. The successful candidate in this position will leverage their operational knowledge and will develop a deeper understanding of our pharmacy business as well as operation processes, in order to best provide relevant reporting, support, strategic recommendations and to drive work streams.

Required Qualifications
2+ years of retail pharmacy or retail pharmacy support experience

Preferred Qualifications
· PTCB/National Certified Pharmacy Technician (or equivalent)
· Ability to be flexible and change direction as needed
· Ability to manage and support multiple projects at one time
· Strong interpersonal, presentation, written and verbal communication skills

· Ability to work cross-functionally to achieve results
· Ability to handle complex, detailed, data-oriented tasks with a high degree of accuracy

· Proficiency in Microsoft Word, Excel, Power Point and Outlook
· Strong problem solving and analytical skills
· Aptitude for learning and understanding computer software
· Ability to plan, test, implement, troubleshoot and evaluate system software
Bachelors Degree


High School diploma or GED (required)

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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