Job DescriptionResponsible for L2 support of enterprise software called Enterprise Service Layer (ESL). Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Works in a team setting, sharing information, training and assisting others with work orders. As part of the Production Support Team, you will provide creative solutions in the healthcare field related to the development and support of integration layer. You will act as a liaison between many frontend application and backend service providers.
Additional responsibilities of the Sr. Analyst will include:
Incumbent is responsible for managing the identification and remediation of system issues. The incumbent will participate in the Identification, classification/prioritization, and remediation management of system issues.
Incumbent is responsible for ensuring systems and applications are working properly and addressing any issues as they arise. Handling open IT tickets that are assigned to the ESL team and following through on tickets until completion, advancing challenges to L3 representatives as needed. Providing 2nd Level Support for issues related to ESL applications.
It also include responsibility for l eading the documentation processes for L2 ESL support. Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages. Resolving and documenting service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates. Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours. Providing 24/7 on call support on a rotating basis. Required Qualifications 3+ years of IT experience including the following:
- 2+ years of overall technical exposure on SOA, Middleware, Messaging, API and Application services
- 1+ years application development experience with J2EE
Preferred Qualifications Healthcare experience or big box retail experience is a significant plus and will be given utmost consideration
Experience in multiple technologies in stack (Data Power, IIB, APIC, Splunk) is a PLUS
ITCAM/Splunk experience is a PLUS
Experience with large-scale distributed systems using message queues, TPMs, or other related technologies in a mobile/portal environment
Good understanding of Integration concepts and Integration patterns, XSLT (Extensible Stylesheet Language Transformations) , XML (Extensible Markup Language), WSDL, Deployment Methodologies etc.
Knowledge of Web Services, SOAP, REST, XML and XSLT.
Have hands on experience in creating WSP, MPG, Security Policies, WSRR integration and DataPower Extension Functions.
Experience or familiarity with performance tuning, Server topology management and framework creation.
Experience with Datapower to MQ Integration. EducationBachelor’s Degree in Computer Science or Information Systems (Masters in Computer Science or Information Systems preferred) Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/