Job Description We are looking for client-focused individuals to join our Account Management Team! As an Account Manager, you will be responsible for day-to-day client support activities. This will include managing the resolution status of routine to complex requests related to our clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions.
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 5 to 6 weeks of intensive training.
Must be able to travel up to 30%. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company. Required Qualifications- 1+ year of experience in a client/customer service based environment or in a previous Account Manager role - 1+ year of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications Preferred Qualifications- 3+ years of Account Management, Insurance, Healthcare, Benefits or related industry experience
- Knowledge of Prescription Benefit Management (PBM) industry
- Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (AS400 system knowledge is a plus, etc.)
- Excellent verbal and written communication skills
- Excellent organization, time management and multitasking skills (able to track and manage issues, ensure the right teams are engaged, facilitate comprehensive and timely issue resolution, conduct root cause analysis, etc.) EducationHigh School Diploma required Bachelor's Degree is highly preferred Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/