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Job Title :
Customer Relations Representative
Job ID :
716314BR
Location :
RI - Cumberland
Street Address :
2100 Highland Corporate Dr
Category :
Call Center|Customer Service|Pharmacy Technician
Description :
Job Description
Responds to customers contacting CVS Pharmacy customer relations at an inbound contact center in Cumberland RI. Works as part of the Customer Relations team to ensure that each customer has a positive service experience.
  1. Reviews and responds to incoming phone calls, emails and letters.
  2. Partners with CVS Pharmacy retail field management, corporate leadership, and others to resolve customer concerns in a timely and caring manner.


Required Qualifications
· Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone, and in writing.

· Practical application of knowledge of pharmacy and call center processes and procedures.

· Delivers through the execution of responsiveness, reliability and professional impression.

· Proficient to advanced PC skills required including MS Windows-based applications.

· Flexibility in work schedule is required.

· Ability to complete all required training programs.

· Ability to secure license as a pharmacy technician in Rhode Island.

Preferred Qualifications
  • National Certification through the PTCB
  • Previous experience in a retail pharmacy setting
  • Call Center experience is highly desired with a focus on excellence in service delivery



Education
Verifiable High School diploma or GED is required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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