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Digital Insights and Strategy - Associate

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Job ID: 591496BR
Business Area: CVS Health
Primary Location: RI ‒ Cumberland
Job Type: Full Time
Job Category: Digital, Corporate
Clinical Licensure Required: N/A
Location Code OF393
Position Summary:
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a vital member of the Digital Strategy and Innovation team, this individual will help to support Voice of Customer insights for priority areas across the enterprise, including the PBM, Specialty, and Integrated Pharmacy business units. This individual will utilize current Voice of Customer tools to gain actionable insights, and collaborate closely with product managers, analytics, and IT teams to take these insights to market. This person will be responsible for staying abreast of the fast moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion. This individual must be an avid researcher, intellectually curious, and be able to prioritize and organize vast amounts of information. In addition, this individual will need to have strong communication skills to collaborate across the enterprise to drive PBM digital adoption.

This role requires a strong and resourceful researcher, quick study and flexible thinker who enjoys working on complex problems. This person must be an entrepreneurial, high-energy individual, who can easily function in a high demand, performance-driven environment. Collaboration across departments and maintaining these relationships will be key.

Voice of Customer -Proactive Insights:
- Utilizing an array of “Voice of Customer” tools, the Product Advisor will identify actionable market insights for future customer centric enhancements.
- These tools may include customer surveys, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools.
- Leveraging our analytics and IT teams along with external stakeholders to prioritize these insights will be key.
-Reactive Insights:
- Day to day monitoring of PBM “site health” from the VoC perspective.
- Quickly pinpoint and triage existing customer pain points.
- Leverage our analytics and IT teams to prioritize production issues and trends
-Radically grow the active user base across our PBM digital channels and features.
-The ability to collaborate across the enterprise to influence the awareness and engagement of our digital channels.
-Coordinate and support the role out of new digital products and features.

-The Product Advisor will act as a digital subject matter expert.
- Full understanding of our existing features and the value they drive for our customers.
- The Product Advisor will evangelize the digital story across the enterprise.
- The Product Advisor will manage small projects in support of the Product Management team

Required Qualifications:
- 2+ years experience with Voice of Customer, Pharmacy, Research, and/or Digital

Preferred Qualifications:
- Previous experience within the Healthcare environment, preferably with patient contact.
- Previous experience with research, strategy consulting, healthcare, technology, or retail pharmacy.
- Passion for technology and good understanding of current technology landscape and issues.
- Demonstrated strength in using large amount of structured and unstructured data.
- Excellent organization skills.
- Strengths in structured and logical thinking, problem solving, issue resolution, and
attention to detail.
- Proven ability to collaborate broadly with flexible, positive attitude and ability to get results.
- Excel, Word, PowerPoint skills are a must

Bachelor Degree (Required)
Masters Degree (Preferred)

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:
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