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Job Details

Customer Service Representative - Inbound Call Center

Job ID: 685244BR
Business Area: CVS Health
Primary Location: PA ‒ Monroeville
Job Type: Full Time
Job Category: Call Center, Customer Service, Open Enrollment Season
Clinical Licensure Required: N/A
Location Code OF214
Position Summary:
CVS Health is hiring several full-time new positions at our Monroeville Customer Support Inbound Center!

Caring, Accountability, And Empathy These are some words used to describe the characteristics that CVS Health looks for in a Customer Service Representative. If you are someone who has the desire to make a genuine difference in the lives of a patient with a chronic condition in need of life sustaining medication, NOW is the time for you to apply.

In this role, you will be speaking to patients who receive Specialty prescriptions for their chronic conditions such as organ transplant, cancer, and autoimmune conditions. These patients rely on the role of a customer service representative to treat them with caring, accountability, and empathy so they can receive their medication through mail order without interruption. Attendance is an essential function of our role in servicing our patients

CVS Specialty is a part of CVSHealth, located in Monroeville at the entrance of Monroeville Mall. Our location is spacious and is accessible by car or bus from the Parkway East and PA Turnpike as we are located directly on Business Route 22.

We offer a competitive wage which includes paid training. Training is approximately 14 weeks Monday through Friday from 8-4:30. After training, we are currently offering a steady 40-hour shift of 12:30-9:00 p.m. to service our west coast patients. This schedule would qualify for our shift differential of 6%.

These positions offer a positive work environment, competitive salary, and benefits package including free parking, paid vacation, 10 paid holidays, health/dental/vision insurance, on site cafeteria, employee discounted stock purchase program, 401K with company match, tuition reimbursement, and 20-30% employee discount at our CVS retail stores.


Required Qualifications:
You need at least six months in a customer service type position. Retail, home healthcare, restaurant and hospitality and call center environment experience will be considered.

Applicants must follow through the on line process and have solid computer skills with PC proficiency and an ease of k keyboarding skills and the ability to navigate on multiple applications since all pharmacy data is electronic.

Preferred Qualifications:
Six 6 months computer experience on a Windows based computer.

Candidates will need to have a successful drug screen and background check

Verifiable High School diploma or GED is required.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:
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