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Job Details

Customer Service Representative - Inbound

Job ID: 649119BR
Business Area: CVS Health
Primary Location: PA ‒ Pittsburgh
Job Type: Full Time
Job Category: Call Center, Customer Service, Open Enrollment Season, Corporate, Customer Care Representative
Clinical Licensure Required: N/A
Location Code OF162
Position Summary:
We are hiring over 150 Customer Service Representatives for our In bound call center!

We would like to invite you to our hiring event at the local career link!!

Where: CareerLink - 2040 Ardmore Blvd Pittsburgh15221
When: September 27 th
Time: 10am – 12pm


There are computers available on site if needed. We will be giving on the spot interviews to those that apply and complete the on line assessment! Please bring a printed copy of your resume!

We are also scheduling on site interviews at or facility weekly!

Are you ready to make a difference in someone’s life?

Are you ready to have a career with purpose?


CVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives to work in our inbound call center to be the first line of communication for our members.

This is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options.Through your skills and knowledge you will offer the solutions needed to help simplify their health care experience. Typical topics include: prescription refills, order status and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. It feels good to do this job; you support people when they need it the most.

Are you a fit for this Inbound Customer Service role?

Do you have at least 6 months experience working with customers (i.e. retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone?CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.

Addition to career growth, other benefits offered include:
· Competitive pay and benefits
· Paid training
· Bi-annual bonus potential
· Fast track career progression
· Employee Discount Programs
· Potential to work from home is available following 6 months of employment and measurable success

#ramp2017



Required Qualifications:
· 6 months experience in a customer service role (i.e., call center, retail, customer service environment or relevant military experience)
· Successfully complete a background check and drug screen


Preferred Qualifications:
· Healthcare related experience and/or relevant certifications
· Providing elder care, being a primary caregiver, or volunteer work within the community
· Previous Call Center or relevant military experience


Education:
Verifiable High School diploma or GED is required


Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
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