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Digital Healthcare Services Planning and Strategy - Senior Manager

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Job ID: 397233BR
Business Area: CVS Health
Primary Location: RI ‒ Woonsocket
Other Locations: MA - Boston,
Job Type: Full Time
Job Category: Digital
Clinical Licensure Required: N/A
Location Code OF001
Position Summary:
CVS Health is embarking on a bold digital agenda aimed at transforming retail & health care and leveraging new/emerging information digital technologies and channels. We see digital technologies as a key tool to helping people on their path to better healthcare. The company is committed to a transformational digital investment profile to create unmatched consumer experiences, both online and in our stores. In support of our new strategic agenda, we are looking for great people to complement the strong team we've got already. This is a great opportunity for anyone excited to be on the ground floor of some serious digital innovation aimed at driving business growth and also changing the face of retail & health care in this country.

Digital Healthcare Services Planning & Business strategy - Senior Manager:


Develops strategy and development of specific digital initiatives that support CVS’s omnichannel advancements as well as MinuteClinic digital products and a new telehealth service offering


Serve as digital thought partner for enterprise stakeholders in evaluating and distilling opportunities for digital engagement within large enterprise initiatives.


Drives research that supports defining and developing the digital enterprise


Help drive go-to-market strategy for digital to optimally support and significantly enhance product adoption


Stays abreast of industry trends among both consumers and healthcare stakeholders


Demonstrates a “think customer” mentality by conducting customer insights and market research to assess market needs, prioritization and user experience


Develop sound business cases for return on investment, and gains agreement for investment development.


Ensure revenue is maximized by working with business stakeholders and internal partners to understand business and functional requirements.

Establish initiative KPI drivers, evaluate and identify improvement opportunities, and quantify financial impact to the business.


Possess a thorough understanding of the P&L and identify risks and contingency plans for meeting financial objectives.

Coordinate with both internal and external vendors to ensure timely and flawless user acceptance testing.


Drives both operational and go to market planning, ensuring a successful and seamless launch.


Tracks results and monitors operational issues.


Drives the ongoing performance of the digital initiative, including subsequent enhancements and optimization.

Responsibilities


Develops digital strategy to support both omnichannel and healthcare offerings

Partners and works collaboratively across the enterprise, leads cross functional-teams, excellent written and communication skills, and the ability to drive collaborative discussions and influence decisions with all key stakeholders.
Successful candidates will have significant experience in all aspects of product strategy
Establishes initiative KPI drivers, evaluates and identifies new digital opportunities to drive business outcomes, and quantifies financial impact to the business.


Required Qualifications:
5 + years of experience within a Strategic thought leadership environment with the ability to influence.
5 + years analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
3 + years of experience in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives and ability to creatively solve highly unstructured business challenges.
3 + years working experience within a matrixed environment and demonstrated ability to work cross-functionally.
3 + years in building and maintaining effective partnerships and have a passion for digital and ability to be decisive in ambiguous situations.
Must possess strong business acumen, business knowledge and operational mindset.
5 + years of experience in team building and leadership involving direct, indirect, and non reports.



Preferred Qualifications:
Master's Degree
2-4 years experience working for a strategy consulting firm
Experience in Retail or Healthcare industry



Education:
Bachelor Degree required.
Masters Degree preferred.


Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health (Company) is committed to the principle of equal employment opportunity. CVS Health prohibits discrimination and/or harassment against persons on the basis of race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers
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