Customer Care Careers

At CVS Health we are dedicated to helping our members make decisions that support their path for better health.

While you support our members, we will support you and are proud to offer a career that provides all of the tools and resources you need to be successful as well as opportunities to advance your career.

We have 9 Care facilities dedicated to helping our members make critical health decisions:

View All Customer Care Positions

We think it’s important to listen to people.

Working in Customer Care at CVS Health means being on the front line of our mission to change and shape the face of health care. You’ll be the person who listens when our customers call, and through your skills and knowledge will make the complex issues around health care simple. You’ll be a key part of CVS Health increasing access to quality care, delivering better health care outcomes, and lowering overall health care costs. Listen to our customers and voice the solutions that are part of shaping the future of health care.

Unique Benefits

We offer the career path you’d expect from a Fortune 7 leader, as well as stability and real growth potential. We also offer regular schedules and a team-focused atmosphere. But what’s most important is the opportunity you’ll have every day to be a real caregiver for our patients. You’ll do more than answer phone lines – to our patients, these are life lines.

Your Work Matters

While speaking directly with our patients, you’ll feel the real purpose of CVS Health. As you help them on their path to better health, you can educate your patients, help care for them, and be an extension of their family. You’ll be the caring expert who can guide them through the complex and confusing world of prescription insurance.

One-of-a-Kind Call Center

At CVS Health, you’ll be part of a team of colleagues, each focused on building relationships with patients. You’ll have the time to spend with each patient to fully understand what they need and answer their questions. It’s an environment based on trust and respect.

Our culture

CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

Changing the future of health care at CVS Health

CVS Health Opens Talent Connect Center (TCC) at Fort Bragg

Colleague Resource Groups at CVS Health