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Job Description
Non-adherence to prescription drug therapy is a serious
national problem, responsible for $300B of excess medical costs. The US Surgeon General said that “Drugs don’t
work for people who don’t take then.” If
you want to be part of the solution to this critical problem, consider joining CVS
Health, a Fortune 7 Pharmacy Innovation company, where clinical, analytic,
behavioral and operational approaches to improving adherence are developed,
tested and continually improved. Our
analytic development organization is recruiting an experienced, enthusiastic,
and innovative leader to join the effort of understanding and resolving
non-adherence and helping people on their path to better health. In this critical role, you will work closely
with multiple analytic and business partners, leading a group of analytics
professionals, to deliver a range of analytic solutions to help enable
data-driven decision-making to influence patient, caregiver, and prescriber
experience and outcomes related to CVS Health programs and services. You will focus on analytics understanding
adherence existing and emerging adherence patterns, drivers and barriers of
adherence, and on developing analytic and business solutions aimed at improving
patient adherence.

The essential roles and responsibilities of the role are to:

  • Partner with product innovation and management
    leaders, as well as clinicians, sales and marketing partners to identify
    existing and evolving business needs which can be effectively solved with a
    variety of analytic approaches.
  • Engage with executive leadership to identify
    areas where analytics can drive business value, frame business problems into
    analytic questions, and translate analytics into business value.
  • Develop and execute a prioritized analytic
    strategy to address the business needs and partner with analytic leaders from
    the Enterprise Analytics organization and IT as needed to deliver on the
  • Oversee coordinated and consistent analytic
    support of adherence-driving initiatives across PBM, retail, and specialty
    areas of the enterprise.
  • Partner with advanced analytics leaders to envision,
    define and deliver advanced analytic solutions to drive enhanced utilization
    management outcomes, such as case volume forecasting, automated outlier
    detection, predictive modeling based on artificial intelligence and machine
    learning techniques, population segmentation and risk stratification.
  • Deliver analytic solution methodologies and
    capabilities to enable automated insight generation and reporting, such as identification
    and closure of data gaps, metrics and measurement methodology development,
    design and prototyping of self-service reporting and data visualization
    solutions, and adhoc analytic studies.
  • Leverage core pharmacy and medical claims data
    as well as identify and utilize other data sources (EMR, lab results, clinical
    data and notes, consumer purchasing data, digital engagement data, etc) to
    provide actionable and relevant and timely analytic insight.
  • Recruit, lead and develop a staff of Master’s
    and PhD level analytics professional, defining team and individual goals,
    managing performance and providing onboarding support and ongoing mentorship.

Required Qualifications
  1. 10-15 years
    of progressive experience in the analytics field.
  2. Excellent
    ability to establish and maintain collaborative relationships with analytic
    and non-analytic business partners, including executive leadership, in order
    to elicit business needs and formulate, propose and refine analytic solutions
    in order to meet the business needs and to drive efficiency and effectiveness
    improvements and business value.
  3. Experience
    building and leading project teams in a matrix environment.
  4. Proven
    team leadership and management experience, with ability to recruit, engage
    and develop staff with advanced degrees and diverse backgrounds and in
    different geographic locations, ability to allocate resources based on
    priority and skill level, strengths, and area of expertise; ability to train
    and mentor junior colleagues.
  5. Solid
    understanding and hands-on experience with a variety of analytic processes
    and techniques, including health economics outcomes research, measurement
    methodologies development, hypothesis testing, statistical significance
    testing, modeling and machine learning.
  6. Solid
    understanding and hands-on experience working with large data sources,
    particularly administrative claims and clinical program data, focusing on
    efficient data extraction from large databases, data manipulation, and
    setting up optimized summary data layers.
  7. Excellent
    written and oral communication and data presentation skills, with ability to
    tailor the communication style to the right audience, from the analytic
    professionals to the senior business leaders.
  8. Excellent
    project management skills with ability to lead and engage in multiple
    projects and initiatives and appropriately prioritize one's own time as well
    as that of the direct reports and contributing resources.
  9. Deep
    understanding of the healthcare administration landscape and CVS Health
    business model, including patient and payer concerns, as well as the
    operational considerations in support of the business objectives.
  10. Extensive
    hands-on experience with SAS, SQL, Python, R, Tableau and other data,
    statistical and data visualization tools and techniques, and ability to
    investigate and adapt emerging analytic tools and solutions into the analytic
    standard operating procedures.

Preferred Qualifications
  1. Management consulting experience a plus.
  2. Project management experience a plus.
  3. Working knowledge of pharmacy benefits
    utilization management programs, such as prior authorization and step therapy,
    with understanding of the underlying clinical consideration

degree in a related discipline, such as epidemiology, public
health, statistics, biostatistics, health economics, pharmacy or related field,
or MBA with training in statistics and health services utilization analytics.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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CVS Health core values of Innovation, Collaboration, Caring, Integrity, and Accountability not only support our purpose of helping people on their path to better health for our customers and patients, but they also apply to how we support our more than 250,000 colleagues. You will find our culture at CVS Health, and our leaders encourage personal and professional growth.

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