Job Description As the Pharmacy Technician Supervisor on our clinical operation steam you will be responsible for monitoring and ensuring the clinical support staff within the pharmacy team completes their assignments to meet internal and external customer needs. The clinical support team assists the pharmacist and communicates directly with patients over the telephone, scheduling medication deliveries, tracking lab data, billing, and prior authorization, amongst other duties.
You will utilize your clinical knowledge and leadership skills to provide our patients with the smooth service and delivery of their medication to their homes. Make a difference by bringing your personal touch and clinical experiences that will support our patient’s one on one care.
* Develop and recommends changes as necessary to ensure effective and efficient communication among infusion team.
*Executes plans of action to achieve clinical department goals and oversee implementation and evaluation of new and existing processes.
* Respond to customer inquiries and resolves patient complaints.(Customer is internal and external).
* Responsible for hiring, coaching, conducting performance appraisals,and disciplining.
* Oversee the interactions of clinical support specialist by observing and obtaining feedback from patients and other team members.
* Monitor team activities providing direction, guidance and timely coaching and feedback to subordinate staff.
* Function as a clinical support specialist in accordance with all state regulations in the absence of staff to include any and all duties normally assigned to a clinical support specialist.
* Participate in on call rotation as indicated by staffing and business needs.
*Have excellent written and verbal customer service skills and advanced computer skills in order to interact with key partners and patients.
* Additional licensure may be required in multi state service areas.
Learn more about us: https://www.youtube.com/user/CoramHealthcare and https://vimeo.com/search?q=cvshealth
Pharmacy Technicians with Coram CVS/specialty infusion services, have a uniquely rewarding setting to use their exceptional pharmacy skills. As a national leader in the home infusion field and a Fortune 7 company, we seek those special pharmacy technicians who not only possess strong clinical expertise with innovative ideas, but the kind of deep compassion and sensitivity it takes to treat people in their homes.
Team lead, Supervisor, Operations,Manager, Pharmacy, Technician, Tech, Patient Care, Home Health, Hospital,Certified, Specialty, Customer Service, Data Entry AMNHC
Required Qualifications Must be Nationally Certified as a Pharmacy Technician.
Preferred Qualifications2 years of supervising experience. EducationHigh School or GED. Business Overview
Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/