Job Description The Manager, Digital Analytics will be responsible for accelerating the pace of digital innovation at CVS Health with high-impact actionable insight generation through analytics. This individual will be responsible for planning and executing analytics and communicating to various stakeholders. This person will partner with the key stakeholders in the digital group to identify opportunities for the success of various digital programs by generating various business insights. This person will identify the data and infrastructure required to generate such analysis and will identify gaps in data, infrastructure and will develop strategies to bridge these gaps. Additionally, this individual must function as a highly effective leader in a matrix environment given the role of serving stakeholders on the enterprise and business unit teams.
Drive analytics to support projects and product development (50%) Work with the business team to formulate success metrics and measurement plan for projects, socialize them, and create dashboards/reports to monitor them Work closely with senior leadership and product managers to deliver key online and offline metrics and support the process of building business cases and estimating expected projects benefits Collaborate to understand the goals of the project’s enhancements to customer online experience, provide insightful input to optimization efforts Establish and automate post deployment reporting and analysis based on the success metrics, provide business and product teams with insights for post deployment performance As an end consumer of the data, define and implement tracking of our digital properties that is necessary to enable the analytics by working closely with the product team and the development team Perform data mining to identify opportunities for improvement
Own regular ongoing analysis and reporting (40%) Design, build and update regular reports and communicate to key stakeholders Lead monthly and weekly business review meetings to highlight key trends, risks and opportunities Perform in-depth analysis from end-to-end which includes understanding the business needs and translating to analytic requests, extracting data from a variety of sources, manipulate and analyze using quantitative, statistical, and visualization tools Interface with internal clients to understand requests, develop analytics to address issues, prioritize ad hoc tasks, and set clear expectations across teams Leverage Big Data tools to discover and untap the power of analytical insights; connect various data sources to drive advanced and actionable analytics (Click stream data, offline transactions, survey data, etc.) in the analytics sand box Enhance current reporting tools and develop new tools needed to support the increasing digital landscape
Conduct exploratory, unstructured analysis to support strategy and operations (10%) Help to define analysis and identify data sources Collect data from various internal and external data sources and run analytics to generate insights and prove various hypotheses
Required Qualifications 1-2 years of strong expertise of click stream data and web/mobile analytics tools such as Webtrends, Omniture, Coremetrics, Localytics etc. is a must have 4+ years of experience in conducting highly quantitative analytics 1-2 years experience in SQL with a understanding of data warehouse architecture 1-2 years experience presenting in fact-based analysis using large amount of structured and unstructured data, including the ability to persuasively present insights and recommendations to senior managementPreferred QualificationsExperience with statistical packages (SAS, R)
Experience with Tableau Knowledge of various data mining techniques to generate business insight
Advanced skills in Excel (macros, VBA)
EducationBachelor Degree - Required
Masters Degree - PreferredBusiness Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/