Customer Care Team

At CVS Health, Customer Service Representatives on the Customer Care Team are dedicated to assisting members with managing their pharmacy benefits. They receive inbound phone calls from a wide variety of clients, members, and health care professionals. Using your skills and knowledge you will help our callers navigate their options while putting people first. While you support our members, we support you, offering a career that provides opportunities for advancement, comprehensive benefit offerings, tuition reimbursement, and colleague wellness programs.

You are at the heart of everything we do!

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Key Jobs Include:

Customer Service Representative

Customer Service Representatives answer incoming phone calls, providing guidance and assistance to our plan members. Inquiries range from simple to complex and are serviced out of our call center locations or work from home locations.

Customer Service Supervisors

Frontline leaders support customer service representatives in their day to day operations. Supervisors are responsible for the coaching and development of their team while participating in projects and initiatives to drive success of the Customer Care organization.

Bring your heart to CVS Health

We are looking for compassionate individuals who can help us deliver on our purpose: Bringing our heart to every moment of your health. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Take a look at these colleague videos to learn more about Care.

Career Paths

While you support our members, we will support you and are proud to offer a career that provides all of the tools and resources you need to be successful as well as opportunities to advance your career.

Own your Care career! Use the Career Mapping InfoGuide to explore, visualize and discuss a variety of career paths in Care.

Enjoy the rewards from bringing
your heart to work. Here are a few
benefit highlights—and, there’s much
more to love than listed here.

Benefits include:

  • Medical, Rx, dental, and vision
  • Tuition assistance/reimbursement
  • Paid time-off, holiday pay
  • 401(k) retirement plan
  • Employee Stock Purchase Plan
  • Discount at CVS Pharmacy® stores
  • Adoption benefits, parental leave
  • Short-term disability
  • And much more!