Customer Care Careers

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Be there in moments that matter.
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Be there in moments that matter

Whether big or small, every moment matters. Our exceptional health care and pharmacy customer care teams create heartfelt, personalized moments for our members and customers. Your passion can make a difference, one person at a time.
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Let's explain why we’re the best

Over a million people have joined Simple since we were founded in 2012. They appreciate our blend of personal support and tailored career path.
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Career Areas

Our health care professionals redefine the way health care is delivered every day. Joining this team means working alongside passionate individuals to expand your skills and knowledge. Most importantly, you’ll help patients navigate their health across every touchpoint – including their home, communities and through innovative technology.
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Benefits Verification Representatives

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Call Center - Customer Service Representatives

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Call Center- Customer Service Supervisors

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Data Entry

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Aetna® Customer Service roles include:

  • Service Advocate 
  • Health Concierge 
  • Claim Benefit Specialist  
  • Prior Authorization Representatives 
  • Complaint & Appeals Operations  
  • Customer Service Representative  
Here's a look at how you can progress your career on the Customer Care team:

Phenomenal Benefits

Our benefits help you to find balance between work and life.
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Your Family Life

Time away to care for family is important, and sometimes happens within typical work hours. That's why we offer flexible hours and working schedules, as well as parental leave for new parents.

PHENOM BENEFIT

Benefits are more than pay, time off and 401k. We believe they should be more holistic – supporting every aspect of your life. See how we can better your life at Phenom Market.
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"The best thing about working at CVS is that it’s a big family. They truly help you – from the managers to the supervisors to your colleagues."
 

Tonya S.
Customer Care Representative

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CVS Health - Delivering Customer Service with Heart

Note: This video was filmed during the COVID pandemic. At this time, masks are no longer required in Distribution Centers.
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Aetna One Advocate

Note: This video was filmed during the COVID pandemic. At this time, masks are no longer required in Distribution Centers.
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Our Hiring Process

We’re committed to making our hiring process as seamless as possible. From searching jobs to preparing for an interview and receiving an offer, take a look at what to expect every step of the way.  

Let's redefine health care together

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