Customer Care Careers

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Be there in moments that matter.
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Be there in moments that matter

Whether big or small, every moment matters. Our exceptional health care and pharmacy customer care teams create heartfelt, personalized moments for our members and customers. Your passion can make a difference, one person at a time.
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Our health care professionals redefine the way health care is delivered every day. Joining this team means working alongside passionate individuals to expand your skills and knowledge. Most importantly, you’ll help patients navigate their health across every touchpoint – including their home, communities and through innovative technology.
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Benefits Verification Reps

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Call Center  Customer Service Reps

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Call Center Customer Service Supervisors

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Data Entry

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Member Engagement Coordinator

As the heart of our organization, our MECs make outbound calls, scheduling In-Home Health Evaluations. They have the option to work remotely and play a key role in ensuring high quality service – keeping people healthy and independent at home.
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Member Engagement Manager

Member Engagement Managers are team leaders, guiding, motivating, recognizing and rewarding our MEC reps. They are responsible for ensuring the department meets its goals.
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Quality and Training

The Quality and Training Team creates an environment where our member engagement coordinators are set up for success. This team identifies trends, facilitates training, evaluates employees and provides valuable feedback.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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Aetna® Customer Service roles include:

  • Service Advocate 
  • Health Concierge 
  • Claim Benefit Specialist  
  • Prior Authorization Representatives 
  • Complaint & Appeals Operations  
  • Customer Service Representative  
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

PHENOM BENEFIT

Benefits are more than pay, time off and 401k. We believe they should be more holistic – supporting every aspect of your life. See how we can better your life at Phenom Market.
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"The best thing about working at CVS is that it’s a big family. They truly help you – from the managers to the supervisors to your colleagues."
 

Tonya S.
Customer Care Representative
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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CVS Health - Delivering Customer Service with Heart

Note: This video was filmed during the COVID pandemic. At this time, masks are no longer required in Distribution Centers.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable.

Aetna One Advocate

Note: This video was filmed during the COVID pandemic. At this time, masks are no longer required in Distribution Centers.
Transcript
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Our Hiring Process

We’re committed to making our hiring process as seamless as possible. From searching jobs to preparing for an interview and receiving an offer, take a look at what to expect every step of the way.  
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Let's redefine health care together

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