Customer Care Careers

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Be there in moments that matter.
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Be there in moments that matter

Whether big or small, every moment matters. Our exceptional health care and pharmacy customer care teams create heartfelt, personalized moments for our members and customers. Your passion can make a difference, one person at a time.
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Our health care professionals redefine the way health care is delivered every day. Joining this team means working alongside passionate individuals to expand your skills and knowledge. Most importantly, you’ll help patients navigate their health across every touchpoint – including their home, communities and through innovative technology.
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Benefits Verification Reps

Benefit Verification Representatives serve as key liaisons between patients, health care providers and insurance carriers, resolving insurance-related issues to ensure the timely processing and delivery of prescription orders. In this role, you will handle inbound calls from patients and colleagues while also making daily outbound calls to support exceptional service. Each conversation helps improve access to care and peace of mind for those who need it most.
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Call Center Customer Service Reps

Customer Service Representatives play a critical role in providing guidance and assistance to our plan members. Whether resolving a complex inquiry or offering a reassuring voice, every moment matters—big or small. Our representatives ensure members receive the support they need, whether from our call center locations or remotely, always putting people first.
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Call Center Customer Service Supervisors

Frontline leaders support customer service representatives in their day-to-day operations. Supervisors are responsible for coaching and developing teams while leading projects and initiatives that drive the success of the Customer Care organization. Every moment matters as they empower teams to provide exceptional service, ensuring that each interaction makes a difference.
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Data Entry

Data Entry roles primarily focus on entering, updating and maintaining patient and insurance records, as well as managing invoices and reports by required deadlines. While behind the scenes, these roles ensure accuracy and efficiency, when it comes to supporting patient care and ensuring seamless operations.
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Member Engagement Coordinator

As the heart of our organization, our Member Engagement Coordinators (MECs) make outbound calls and schedule In-Home Health Evaluations. MECs have the option to work remotely and play a key role in ensuring high quality service, keeping people healthy and independent at home.
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Member Engagement Manager

Member Engagement Managers lead and support their teams by guiding, motivating and recognizing MEC representatives to ensure the organization meets its goals.
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Quality and Training

The Quality and Training team creates an environment where our member engagement coordinators are set up for success. This team identifies trends, facilitates training, evaluates employees and provides valuable feedback to improve how we engage with and support our members.
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Welcome Coordinators

Be the first point of contact for our patients. As Welcome Coordinators, you will warmly welcome and assist patients as they arrive, ensuring a smooth check-in process. You will schedule appointments, answer phone calls and provide exceptional customer service. As a vital member of our team, your friendly demeanor and ability to create a welcoming environment will contribute to the overall patient experience.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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Aetna® Customer Service roles include:

  • Service Advocate 
  • Health Concierge 
  • Claim Benefit Specialist  
  • Prior Authorization Representatives 
  • Complaint & Appeals Operations  
  • Customer Service Representative  
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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Aetna One Advocate

Note: This video was filmed during the COVID pandemic. At this time, masks are no longer required in Distribution Centers.
Transcript
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

PHENOM BENEFIT

Benefits are more than pay, time off and 401k. We believe they should be more holistic – supporting every aspect of your life. See how we can better your life at Phenom Market.
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"The best thing about working at CVS is that it’s a big family. They truly help you – from the managers to the supervisors to your colleagues."
 

Tonya S.
Customer Care Representative
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable.

CVS Health - Delivering Customer Service with Heart

Note: This video was filmed during the COVID pandemic. At this time, masks are no longer required in Distribution Centers.
Transcript
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Our Work Settings

As a part of our team, you’ll provide high-quality patient services in various settings:   

At Aetna®, a CVS Health company, we offer a variety of career opportunities that support our mission of helping people on their path to better health. Depending on your role, your work setting may vary—some positions are fully virtual (work from home), while others require in-office training before transitioning to a virtual (work from home) environment. Wherever you work, you’ll be part of a collaborative team making a meaningful impact on the lives of our members every day. Explore opportunities with Aetna and find the right fit for you.

As part of the service team at Oak Street Health®, Welcome Coordinators are the friendly first point of contact for patients and the vital link that ensures smooth and efficient center operations. In this dynamic role, you'll manage a variety of responsibilities, including scheduling patient appointments, handling inbound and outbound calls and supporting essential administrative tasks. This is an in-person role based within the clinic, where your contributions help create a seamless and positive experience for every patient.

Our Customer Care team operates primarily in an in-person contact center, providing prescription benefit services to members nationwide. While most roles are based on-site, some offer remote work from home flexibility. Training is typically conducted in person to ensure a strong foundation in handling complex member needs, including escalation management and education.

As part of the Member Engagement team with Signify Health®, you support outreach and communication with health plans members to offer, explain and schedule a no-cost In-Home Health Evaluation and Focused Visits. These positions offer the flexibility of working from home along with extensive training, coaching and feedback to prepare every team member for success and career growth.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Our Hiring Process

We’re committed to making our hiring process as seamless as possible. From searching jobs to preparing for an interview and receiving an offer, take a look at what to expect every step of the way.  
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Let's redefine health care together

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